Live chat: the fastest route
The quickest way to reach Mostplay support is through live chat. Look for the chat icon on channelieurope.tv or inside the app. An agent can help with account access, payments, bonus questions and technical issues.
Please note that we do not offer support over WhatsApp. If anyone contacts you on WhatsApp claiming to be Mostplay staff, do not share your login or payment details.
Before you get in touch
Have your username ready, along with a short description of the problem. For payment queries, note the method you used (bKash, OK-wallet, USDT or local banking), the amount in BDT, and the approximate time of the transaction.
Screenshots of error messages or transaction confirmations help our team solve things faster.
Common questions we can help with
We regularly help players with deposits that haven't appeared, withdrawal status, account verification, and the conditions of the 100% First Sports Deposit Bonus. We also assist with settled bets you would like explained.
We can also set up or adjust responsible gaming tools such as deposit limits or self-exclusion if you need help doing it yourself.
Keeping your account safe
Our team will never ask for your password or full payment PINs. Keep your bKash and OK-wallet PINs private at all times.
If you suspect someone else has accessed your account, contact live chat straight away so we can secure it.